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Shipping & Returns

 

If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 2 weeks from the date of purchase.


All items purchased online through www.engtong.com are returnable provided item is still in good condition. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping cost. No returns will be accepted after 2 weeks.

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging must be in place for full refund to be issued. No refund will be issued if the product shows signs of use or accidental damage. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 7 days of receiving the returned item.

Please return your purchase to the following address:

No. 6, Lorong Teknologi A, Taman Sains Selangor 1, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia.

Tel: 03-61435999

We are always here to help, if you have any questions, please e-mail to engtong1@gmail.com / engtong.latha@gmail.com

 

NOTE:

1.      Payment  by cheque will take 3 working days and cash deposit, Online or PayPal will be 1 working day verification generally.

2.      Once payment is received and verified, all orders are processed immediately and packed for despatch the same day, or the next business day.

3.      City-Link courier service will collect the goods after 1pm for delivery. Estimated time of delivery is generally 1-2 days within West Malaysia and 2-4 days for East Malaysia. Smaller towns may take additional days. After goods are picked up by City-Link, delivery is beyond our control, but a tracking number will be provided.

4.      City-Link is a recognised reliable shipper, however please understand we do not control delivery once the parcel has been collected by City-Link. Any delays may occur during transit due to unforeseen circumstances that is beyond our control.