Shipment for orders over 100 RM will be free for Peninsular Malaysia only, East Malaysia will incur charges.
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the date of purchase.
All items purchased on line through www.engtong.com are returnable under good conditions. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 30 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Please return your purchase to the following address:
No. 6, Lorong Teknologi A, Taman Sains Selangor 1, Kota Damansara, 47810 Petaling Jaya, Selangor Malaysia.
We are always here to help, if you have questions, please email to email@example.com
1. Payment by cheque will take 3 working days and Cash deposit, Online or PayPal will be 1 working day verification generally.
2. Once payment is received, all orders are processed quickly and packed for despatch same day, if it is not over 1pm after bank receipt of payment.
3. CityLink courier service will collect the goods after 2pm for delivery, generally the next day afternoon in major towns in West Malaysia. Smaller towns may take a day more.
4. East Malaysia usually take 2-4 days.
5. After goods are picked up by CityLink, delivery is beyond our control, but a tracking no. is provided.
6. Please understand we cannot control delivery once it is shipped out. CityLink is a recognised reliable shipper. Perhaps customer may suggest another shipper, but the shipping rates must be reasonable or have to pay extra charges. BD paper rolls are 9ft long and sometimes lorry or van pick up and delivery may not be available to be able to carry 9ft long paper.